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Order Policy


Access Sportaid/Medaid's complete catalog, email customer service for technical advice or questions, place your order, or check out our web specials all in one convenient shop on the internet at  Sportaid.com! We feature complete  product descriptions as well as manufacturer order forms for most wheelchairs complete with color charts.


Placing an order on-line is scary for some people - especially when ordering a customized wheelchair.  Please feel free to email questions or call our customer service staff.  If we don't know the answer to your question, we will find it.   We want to be sure what you are ordering is what you want and need.  After answering all questions and clarifying your order specifications we will place the order with the manufacturer. You will be charged for all custom made products (wheelchairs, handcycles, etc.) at that time.


Safe shopping is guaranteed while you shop at Sportaid.com! Plus, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Sportaid, will cover the entire liability for you, up to the full $50.00.  Sportaid will cover this liability only if the unauthorized use of your credit card occurred due to no fault of your own from purchases made at Sportaid. You must notify your credit card provider in accordance with its reporting rules and procedures of any unauthorized use of your credit card.  If you feel more comfortable, you can enter your order, then call us or fax us to complete your order.


Privacy is a priority and we are committed to protecting your privacy. Sportaid does not sell, lend, or rent our customer information. This includes our on-line customers as well as our catalog customers.  If you want to be removed from our mailing list or do not want to receive email announcements or special offers, just let us know  and consider it done.

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