Sleepmatterzzz® Classic Cervical Pillow by ROHO

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Sleepmatterzzz Pillow Warranty Information

We warrant that the following covered components of the Sleepmatterzzz pillow are free from defects in workmanship and material: the air comfort modules, hose, connectors, hand pump and the zipper.

This warranty lasts for three (3) years after your date purchase and provides different coverage depending on whether a defect occurs before or after the first year of your date of purchase. Coverage terminates if you sell or otherwise transfer the product.

WHAT WE WILL DO
First Year of Purchase: If the defect occurs within the first year of purchase of our product, we will, within a reasonable time, without charge, repair or replace, at our option, the defective component.

Second Through Third Year of Purchase: If the defect occurs in the second through third year after the date of your purchase of our product, we will, within a reasonable time, repair or replace, at our option, the defective covered component. You will be responsible for all related charges, not to exceed the current component price minus a credit for the remaining prorated value of the component (one-third of the current price for each year from date of purchase will be deducted). If the covered component is no longer available, we will choose a comparable component and the same formula will be used.

This warranty does not cover: Fiber compression; Product cover; Covered components which have been cut, torn, or in any way damaged due to misuse, abuse or accidents; Covered components which have been damaged due to normal wear and tear and discoloration; Consequential damages (cost of repairing other damages caused because product did not work properly).

IF YOU WISH TO MAKE A CLAIM
You must send the defective covered component to us in a sanitary condition with the original sales ticket.

You must keep your receipt as proof of the date of sale. You are responsible for any and all freight and delivery charges.

Send materials to: ROHO, Inc., 100 N. Florida Avenue, Belleville, IL 62221-5429

Questions? Call: 1-800-851-3449. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Sleepmatterzzz Pillow Information/Instructions

Every Sleepmatterzzz® product utilizes the extraordinary technology called ROHO® Shape Fitting Technology®. This exclusive technology, which has been used in the medical industry over 30 years, simulates floating.

All Sleepmatterzzz pillows contain soft interconnected air pockets that lift and caress you with comfort. These pockets more evenly distribute body weight through constant restoring forces that air provides. As a person lies on the air pockets, air moves out of one pocket and into the other air pockets. This creates a balance or buoyancy that gives us DRY FLOATATION®.

Pressure is inevitable due to gravity. We cannot "remove" pressure. We can only manage it. Sleepmatterzzz manufactures and distributes effective pressure relieving sleeping surfaces that work by offering force equalization. In other words, pressure is more equally distributed, soft tissue and capillary beds are less deformed, thereby minimizing discomfort. By diminishing peak pressures, blood flow is maintained and sleep is maximized.

HOW TO ADJUST YOUR SLEEPMATTERZZZ PILLOW

The best way to determine the proper inflation level for your pillow is to experience the full adjustment range.

1. Unzip the pillow cover and locate the valve located on the air bladder.

2. Twist the valve end counter clockwise and place the enclosed hand pump's hose over it. (Do not remove the bladder from the pillow cover.)

3. Using the hand pump, pump air into the bladder until it just becomes firm.

4. Remove the pump and close the valve by twisting it clockwise.

5. With your head resting on the pillow, open the valve to release air. As air is released, your head will slowly sink into the pillow. Release air until the pillow is almost flat. You now know the inflation range of your Sleepmatterzzz pillow.

6. Re-inflate the pillow and release air again to your desired comfort level. We recommend that you adjust the pillow to your liking prior to using it.

When adjusting the dual-valve Sleepmatterzzz pillow:
Filling the front row of cells (the row at your neck) to a more inflated level than the other rows will give you firmer cervical support.

Sleepmatterzzz Pillows FAQ

1. What’s the difference between the Original and Classic pillow?
The ORIGINAL pillow has a plush velour material on one side of the pillow and a thinner cotton material on the back side and is boxed on the ends.
The CLASSIC pillow has the plush velour material on both sides of the pillow and is tapered on the ends just like a regular pillow.

2. What is the difference in the single valve and the dual valve?
The single valve will inflate all 3 rows of air chambers.
The dual valve – one valve will inflate one row and the other valve will inflate the other 2 rows. The one row that is inflated separately is the row that will lie under your neck – to customize the cervical support for your neck.

3. What’s the most popular pillow?
Dual valve

4. Most customers don’t realize the choices in pillows:
• Ultra (basically the classic surrounded with memory foam), Original, or Classic cover
• Single or Dual valve
• Standard, Queen, or King size
• Ice Therapy pillows in Standard and Queen size

5. Does the pillow help with snoring?
Yes, the dual valve helps in reducing snoring. The single row supports the neck and tilts the head back to help the air way open up.

6. 30-day money back guarantee has been discontinued.

7. What kind of plastic is the bladder made out of?
A polymeric vinyl – no latex