WARRANTY: ACTIVEAID warrants its new devices against defects in material and workmanship as follows: Chair frames made of stainless steel–3 years; all other metal and structural parts not of stainless steel (in or for chairs, raised toilet seats, tilt tables, parallel bars, etc.), brake mechanisms, locking mechanisms, wheels and casters–1 year; cushions, padded parts, straps, belts, plastic parts, rubber parts, coated surfaces, bearings, cables and other parts not specifically identified–6 months.
The warranty period begins on the date you purchased the device. For warranty service, please contact the authorized ACTIVEAID dealer from whom you purchased the device (or ACTIVEAID if you purchased directly from ACTIVEAID) no later than one month following the applicable warranty term. The device will be repaired or replaced, by the dealer or by ACTIVEAID, as ACTIVEAID decides, with no charges to you for parts and labor (provided you have proof of purchase and of purchase date). If it is impossible for you to deliver a device or part for service, or if service is not satisfactory, please consult with ACTIVEAID. Please do not return devices to the ACTIVEAID factory without ACTIVEAID’s advance authorization. Freight charges to the factory are at your expense, unless otherwise authorized by ACTIVEAID.
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